Accelevents support
Exceptional Support for a Top-Notch Event Experience
With 24/7 live support and a response time of under 21 seconds, you have a partner.
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With 24/7 live support and a response time of under 21 seconds, you have a partner.
Unbelievable Service! I am now using Accelevents for my 2nd conference, they really listen to ideas for improvements and implement them.
The customer service and support was amazing. The most impressive to me was the 24/7 chat. I initiated dozens of chat sessions and always got someone that could easily address my questions and offer advice.
I really like the customer service via the chat feature. It's really nice having a live person there to assist and troubleshoot as needed.
I have really felt heard by my support team. We’ve submitted suggestions on how to make the end user experience easier and if it's something that can be adjusted they’ll make the update.
We’re not just another platform. We’re your event success partner. That’s why G2 rated Accelevents as:
No tickets. No waiting. Just real experts solving issues instantly - so your event keeps moving.
We don’t just hand you the tools - we coach you through the best way to use them. Hands-on training ensures you're ready to host with confidence. And that’s included in every package!
No problem - we offer a variety of professional services packages:
A dedicated expert at your event to manage registration, check-in, and event technology.
Virtual tech support for both in-person and virtual events, covering real-time troubleshooting, speaker assistance, and IT escalation
A flexible, hands-on service to help you set up, optimize, and manage your event platform. Customize our service to match your needs: We can handle implementation, integrations, onboarding, event buildout, and strategic consulting
Dedicated Customer Success Manager
Speaker & Attendee Assistance
Registration & Check-In Support
Custom Event Configuration
Live Event Assistance
Direct IT Escalation
Onsite Execution
Custom Training Sessions
Integration Support
We can be there onsite. Your can do it on your own with the Accelevents Onsite Kit. Everything you need for a perfect attendee check-in and badge printing experience is available in a box we’ll deliver right to your event.
The Accelevents Onsite Kit is recommended for events under 1,000 attendees who are only printing in black & white onsite.
The Accelevents Onsite Kit includes iPads with the Accelevents software pre-installed, printers, badge stock, and internet router, and more.
Accelevents is the only enterprise-grade event management platform that is easy to use and customize. Book a demo and we’ll show you all the tools you need to manage your next virtual, hybrid or in-person event.
You get 24/7 live help with an average response under 21 seconds, so issues are addressed before they slow down your program. There are no ticket queues, just real experts who resolve problems quickly. With guidance available from setup through wrap-up, you maintain momentum and give speakers, staff, and attendees a smoother experience.
Instead of waiting in a ticket line, you chat with a live specialist right away. The team’s average response is under 21 seconds, and users report very high satisfaction in chat. Fast access to knowledgeable people means faster fixes, clearer advice, and fewer disruptions, which matters most during rehearsals, doors open, and live sessions.
Onboarding and hands-on training are included in every package, so you start confident. The team coaches you on best practices for your program, from registration to delivery, helping you avoid rework later. If you need more help, optional professional services can extend into platform setup, integrations, event buildout, and strategic consulting.
Choose from Onsite Event Tech Management, Remote Event Tech Management, and Event Platform Management. Onsite places a dedicated expert at your venue, remote support covers real-time troubleshooting and speaker assistance, and platform management helps with implementation and optimization. Pick the mix that matches your staffing, timeline, and event complexity.
Response is fast, and resolution is designed to be quick as well. The page highlights rapid replies, measured in seconds on average, with resolution times tracked in minutes. That combination shortens downtime, keeps check-in flowing, and helps presenters stay on schedule. The result is fewer surprises and a steadier experience for attendees.
Yes. You can bring in an onsite expert to run registration, check-in, and event technology, or use the Accelevents Onsite Kit. The kit ships to your event and includes iPads with software pre-installed, printers, badge stock, and an internet router, making setup straightforward. It is recommended for events under 1,000 attendees printing black and white onsite.
It is a ready-to-use bundle for smooth check-in and badge printing. You receive iPads with the app pre-installed, printers, badge stock, a router, and more, so your team can stand up registration quickly. It is best suited for events under 1,000 attendees that plan to print badges in black and white at the venue.
Remote support gives you real-time troubleshooting without needing extra staff on site. Specialists can assist speakers, help manage virtual or hybrid components, and escalate IT issues when needed. With continuous coverage, you gain a safety net across rehearsals and live sessions, reducing stress and keeping production moving.
The page reports an average chat response under 21 seconds, high chat CSAT, and strong recent platform uptime, signaling dependable service. For planners, that means quicker answers, fewer delays, and more confidence when schedules are tight. Clear metrics also make it easier to align stakeholders on expected service levels.
Add them when you have complex onsite logistics, limited staff, or a tight timeline. Onsite management can run registration and hardware, remote techs can monitor sessions and assist speakers, and platform management can shoulder setup and optimization. You keep control of the program while gaining experienced help where it matters most.
