FAQs

Who are we?

Accelevents is an enterprise-level event management platform that’s both powerful and incredibly easy to use, earning us the top spot as G2’s category leader.

Trusted by over 12,500 organizations, Accelevents supports in-person, virtual, and hybrid events of any size or complexity, making it the go-to solution for seamless event management.

How can Accelevents help my next event?

Whether you are hosting your first event or looking to switch from another event technology provider, Accelevents offers a full suite of features to power every step of your event.

Each tool offers a high degree of customization to meet the unique needs of your event. With Accelevents, you can:

• Create stunning, fully branded event websites.
• Build advanced registration flows with unlimited registration types, custom attributes, conditional logic, and approval workflows.
• Offer online and offline payment options.
• Design & print professional badges in any format and style.
• Streamline event and session check-in with self check-in options.
• Set up multi-track event agendas and effortlessly onboard your speakers. 
• Manage exhibitors and sponsors at scale.
• Provide exhibitors with powerful lead capture tools and a comprehensive exhibitor resource center.
• Enhance the attendee experience with our intuitive mobile event app. 
• Set up virtual experiences that amplify your onsite event. 
• Integrate event data with your CRM and favorite marketing tools.

What kind of events does Accelevents support?

Accelevents is built to support in-person, hybrid, and virtual events of any size and complexity.

From conferences, trade shows, and product launches to field marketing, sales kickoffs, internal events, seminars and training - we’re here to help make every event a success!

How can I explore the Accelevents platform?

You have two options to get started! Dive in with our self-service onboarding process and set up an event for free - just try it here. Or, if you’d like a guided walkthrough, book a demo with us to explore our features and see how we can support your events.

Does Accelevents support large events?

Accelevents is the only enterprise-grade platform that’s as powerful as it is easy to use. We are purpose-built from the ground up to handle large events seamlessly - no patchwork solutions here!

With fully customizable tools that flex to fit your workflows, you can design events just how you envision them, all without needing a team of designers to get started.

Integrations? No problem. Accelevents connects effortlessly with any system, so you can streamline operations on your own terms. Plus, with our top-tier cloud infrastructure and SOC 2 Type 2 certification, your data stays safe and secure.

Do you offer white label plans?

Yes we do! With our white label plans, you have full control to brand your event experience from start to finish.

Customize your event website, badges, email invites, order forms, and mobile event app to perfectly match your brand’s look and feel. This option is also ideal for agencies looking to resell our services under their own branding.

What level of support is included within my event?

Event professionals love our round-the-clock live support, with response times averaging under 21 seconds, so help is always there when you need it!

And here’s the best part - 24/7 support is included in every pricing plan, accessible anytime through our website chat. For extra peace of mind, we also provide dedicated event support to ensure everything runs smoothly from start to finish.

Can I use my own ticketing and registration provider?

Accelevents provides advanced ticketing and registration tools, but if you prefer using your own registration provider, you can easily integrate it with our platform.

I’m scheduled to speak at a virtual event hosted on Accelevents.
What should I do?

As a speaker, you will need to access the Accelevents backstage link to start your live broadcast. In this article, we will walk you through the complete process of joining an event as a speaker.

We are exhibiting at a virtual event hosted on Accelevents.
What do we do?

Read this article to learn how to access and set up your virtual booth!

I’m attending a virtual event on Accelevents, what do I do?

Read this article to learn how to buy a ticket, pre-register for sessions and enter the event!